For best results you will need:

• A computer, with a monitor set for 1024 x 768 pixel resolution or greater; also equipped with speakers or headphones;

• A broadband internet connection (cable modem, DSL, or other high-speed internet connection)

• Microsoft Internet Explorer Version 5.5 or later

• Adobe Acrobat Reader Version 3.0 or later

• Access to a printer to print out course materials

Download Internet Explorer (FREE) from the Microsoft Web Site

Download Adobe Acrobat Reader (FREE) From Adobe Web Site

Helpful hints:

• A monitor set for 1024 x 768 pixels will show each page of the training with a minimal amount of scrolling. We suggest you use Internet Explorer's full screen mode (Press the F11 key). For monitors with greater resolution, simply maximize the Internet Explorer window.

• In the office environment, you should really consider the use of headphones. This will enable you to listen to the presentation at a comfortable level without disturbing coworkers and customers. Headphones designed for walkmans, iPods or computers will work.

• To print out your course materials, you will need to have the computer hooked to a printer. If it is not, log on to the Online Training Center from a computer that is connected to a printer and print your materials. You can then log off and go back to the other computer to view the course. 

• Watch the FREE Demo Course as it contains valuable information regarding navigating the courses and maximizing your learning experience. Also, be sure to print out the Demo Course Reference Guide as it contains additional notes to assist you.

• If you experience technical difficulties with any of the courses, click on the Help & Support link in the lower right hand corner of the slide you are viewing. Follow the online instructions for sending a message to tech support. IT IS IMPORTANT to do this from the computer in which you are experiencing the problems as information regarding your computer and its software will be reported to technical support that will assist in solving the problem. 

• If you have a question regarding a course's content, click on the Communication link and send a message to the Course Instructor. Be sure to include information to assist the Instructor in answering your question. Such information can include your full name, course name, section number, specific slide or quiz question. The more information shared, the faster the instructor will be able to respond.